WTP Program Supervisor
Oakland Park, FL
Dependent on Experience – Mid 50’s to Low 80’s yearly
Benefits offered after probationary period
Medical – Dental – Vision – Paid Holidays – 401k w/ Match
General Purpose of the Position:
The WTP Program Supervisor oversees center staff in the Welfare Transition Programs and is responsible for the day-to-day activities of the program staff including but not limited to, implementation and coordination of the specified program services such as Workforce Innovation and Opportunity Act (WIOA), Personal Responsibility and Work Opportunity Reconciliation Act.
Essential Responsibilities and Duties:
- Monitors program’s effectiveness and ensures that customers receive appropriate services.
- Oversee the collection and analysis of all types of customer satisfaction information.
- Review and monitor a minimum of 10% of customer case files for eligibility documentation where appropriate, and accuracy of paperwork and provision of timely and appropriate services.
- Ensure proper coordination of specified program referrals to training opportunities such as ITAs, OJT, Job Club, Community Service, Work Experience and Subsidized Employment.
- Monitor the quality of Individual Responsibility plans to ensure customers are being referred to appropriate activities.
- Assist Center Manager in ensuring that there is continuous coverage of the program at the center during established operational hours, assigning and maintaining work schedule for program staff to ensure the availability of staff sufficient to meet the needs of the Center’s customers.
- Ensure that staff provides comprehensive case management of assigned cases and that services are provided to meet the customers’ needs, alleviate barriers and the development of the customer’s potential. Ensure that all services are delivered in accordance with federal and state mandates and organization policies and procedures.
- Monitor and recommend process improvements to achieve performance goals on an ongoing basis, providing regular reports to management on progress towards performance goals.
- Implement Quality Assurance/Improvement strategies.
- Assist Center Manager in interviewing and hiring staff.
- Supervise assigned program staff.
- Assist Center Manager in identifying goals for individual employees and in completing evaluation of employee performance.
- Exercise professional judgment, discretion, confidentiality, and sensitivity in all communications.
- Develop rapport with staff and customers to promote a positive work environment and atmosphere to Center visitors.
- Provide guidance on the interpretation of program regulations or benefit requirements to facilitate appropriate referrals to community and program resources, including housing, food, clothing, school programs, vocational opportunities or services, relevant mental health services, and others as applicable.
- Adhere to professional Code of Conduct and the application of the basic principles of respect for the equality, worth and dignity of all people.
- Participate in training opportunities to enhance and broaden job related skills such as managerial, career development, and program specific knowledge.
- Provide training on various aspects of program and programmatic performance as needed.
- Document employee ongoing performance and progress to ensure the constructive feedback is provided timely.
- Maintain and report applicable statistics regarding program and customer services.
- Input data and process information using various state and agency databases and systems on a periodic basis.
- Exercise professional judgment, discretion, confidentiality, and sensitivity in all communications.
- Conduct continuous quality improvement activities in support of achieving the organization’s performance goals.
- Identify programmatic issues that arise and recommend options for improvement.
- Develop and maintain in-depth knowledge of State and Federal workforce development performance measures as well as State Guidance, Memorandums and Consultation Papers as appropriate.
- Communicate with coworkers, management, staff, clients, and the general public in a courteous and professional manner.
- Conform with and abide by all regulations, policies, work procedures, and instructions.
- Respond promptly when returning telephone calls and replying to correspondence, emails, and faxes.
- May be assigned other responsibilities on a temporary or ongoing basis as necessary for the delivery of quality service within the CareerSource Broward (CSBD) Center.
Supervisory Controls and Guidelines:
- The incumbent reports directly to the Center Manager.
- Incumbent must exercise discretion and independent judgment with respect to matters of significance.
- Work is performed independently within broad general guidelines such as federal, state and local workforce development guidelines and regulations including Welfare Transition Program (WTP), Workforce Innovation and Opportunity Act (WIOA) and Wagner Peyser (WP) regulations, labor laws, technical assistance guides and research as well as CSBD policies and procedures.
- This position description in no way states or implies that these are the only job duties to be performed by the employee(s) incumbent in this position.
- Employee(s) will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments.
Requirements:
- A Bachelor’s degree in business administration, social science or a related field plus a minimum, a minimum of three years’ experience in training and delivering workshops; experience in social services, governmental or related environment is required.
- To perform this job successfully, the incumbent(s) will possess the skills, aptitudes, and abilities to perform each duty proficiently.
We are an EOE.
