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Ready to make a difference in the community? Explore our job opportunities in Social Services and take the next step in your career. The realm of Social Services offers a rewarding path filled with unique opportunities for personal growth and professional development. By joining this industry, you can be at the forefront of innovation, driving positive change and impact in society. Embrace a fulfilling career where your work directly contributes to improving the lives of others, providing a sense of purpose and job satisfaction like no other. Start your journey today and discover the endless possibilities that await you in Social Services.

WTP Job Facilitator - Oakland Park

Oakland Park, FL 33311

Posted: 04/16/2024 Industry: Social Services Job Number: TM780421216

Job Description

WTP Job Club Facilitator (Instructor)- Creole
Oakland Park, FL
Salary commensurate with education and experience
This is an in-office and NOT a remote position.  
Benefits offered after probationary period.
100% employer paid for employee only medical, dental, and vision. In addition to offering a 401K deferred compensation plan with employer match, tuition reimbursement, two (2) paid personal days, eleven (11) paid holidays, and accrual of paid leave time, the employer also pays for life insurance, short term disability and long-term disability.
General Purpose of the Position:
Deliver workshops, as assigned in the CareerSource Broward Centers with special emphasis on Job Club.  Provide guidance and direction for the targeted population participating in Job Club activities.  Facilitate services to meet the customers’ needs, alleviate barriers and the development of the customer’s potential. Position requires in-person interactions with customers. Work is performed onsite at a physical location of CSBD.
Essential Responsibilities and Duties:
  • Conduct Job Club workshops and serve as back-up on a variety of workshops in the CareerSource Broward Centers, as needed.
  • Ensure training materials prepared, such as outlines, text and handouts are compliant with State guidelines and in conjunction with the Quality Assurance/Training Coordinator and other Career Source Broward management staff. 
  • Develop and maintain in-depth knowledge of State and Federal workforce development performance measures.
  • Provide guidance to customers to assist them in understanding and overcoming personal and social problems and decision making for developing goals and areas of need.
  • Adhere to professional Code of Conduct and the application of the basic principles of respect for the equality, worth and dignity of all people.
  • Assist customers in group sessions in identifying ways to understand life adjustments and making changes. Make referrals to various support services and training programs as needed.
  • Interpret program regulations or benefit requirements and facilitates customer access to community and program resources, including locating housing, food, clothing, school programs, vocational opportunities or services, relevant mental health services, and others as applicable.
  • Develop course materials and provide Work Readiness Training to customers referred to Job Club to achieve employment goals.
  • Coordinate and monitor services, maintain contact, and provide on-going follow-up with customers for program compliance and achievement of goals. Initiate sanction process as appropriate.
  • Document all customers’ encounters, complete and submit documentation as appropriate. Maintain attendance records, assessment results and all pertinent data on attendee participation.
  • Evaluate progress made by customers and provide appropriate update to services.
  • Compile and review occupational, educational, and economic information to assist customers in making and carrying out vocational and educational objectives when appropriate.
  • Maintain and report applicable statistics regarding program and customer services.
  • Coordinate Job Club activities with Employment Relations staff as appropriate to ensure development of employment opportunities and placement of customers.
  • Input data and process information using various state and agency databases and systems daily.
  • Participate in training opportunities to enhance job related skills such as career development, counseling, and program specific knowledge.
  • Exercise professional judgment, discretion, confidentiality, and sensitivity in all communications. 
  • Conduct continuous quality improvement activities in support of achieving the organization’s performance goals.    Identify programmatic issues that arise and recommend options for improvement.
  • Develop and maintain in-depth knowledge of State and Federal workforce development performance measures.  
  • Communicate with coworkers, management, staff, clients, and the public in a courteous and professional manner.
  • Conform with and abide by all regulations, policies, work procedures, and instructions.
  • Respond promptly when returning telephone calls and replying to correspondence, emails, and faxes.
  • May be assigned other responsibilities on a temporary or ongoing basis as necessary for the delivery of quality service within the CareerSource Broward Center
  • bachelor’s degree in business administration, marketing, social science, or a related field plus a minimum of three years of relevant work experience involving providing work readiness training and case management is required. 
  • Fluency in English/Spanish is required. 
  • The facilitator must be able to speak Spanish fluently to deliver workshops in Spanish. 
  • Incumbent must be experienced in and demonstrate strong oral and written communication skills. 
  • Incumbent must have prior experience achieving excellence and demonstrating continuous improvement.  
  • Must possess good presentation and public speaking skills. 
  • Strong ability and demonstrated experience in balancing multiple priorities, meeting deadlines, working independently, and achieving assigned tasks are required. 
  • Must be proficient in all Microsoft Office applications and possess extensive Word and Excel skills, possess the ability to utilize state workforce development databases and possess the ability to utilize the Internet to conduct research and obtain data.
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