WIOA Youth Success Coach – Oakland Park
Benefits offered after probationary period
Medical – Dental – Vision – Paid Holidays – 401k w/ Match
General Purpose of the Position
Provide comprehensive case management for the Workforce Innovation and Opportunity Act (WIOA) Youth target population. Facilitates services to meet the customers’ needs, alleviate barriers and the development of the customer’s potential. Ensure that all services are delivered in accordance with organization policies and procedures.
Essential Responsibilities and Duties
- Develop rapport with youth and conduct assessment to determine their skills, strengths, and career interests to assist in tailoring services to their needs. Assessment tool may include but is not limited to CareerScope, Career Exploration Inventory EZ, Transferable Occupational Relationship Quotient (TORQ) and or Help Wanted On-line (HWOL).
- Follow up and provide additional assistance as needed for youth and employers to ensure youth are successful in their trainings and placements.
- Assist youth in identifying barriers to obtaining employment and assist them in linking to needed services, to address these barriers.
- Maintain program records on youth, employers, and services provided in accordance with local, State and Federal guidelines.
- Provide updates to the Youth Program Supervisor.
- Develop and maintain mechanism for progress reporting on all related activities.
- Perform research on youth service issues as needed.
- Adheres to professional Code of Conduct and the application of the basic principles of respect for the equality, worth and dignity of all people.
- Make referrals to various support services and training programs as needed.
- Provide guidance to customers to assist them in understanding and overcoming personal and social problems and decision making for developing goals and areas of need.
- Interpret program regulations or benefit requirements and facilitates customer access to community and program resources, including locating housing, food, clothing, school programs, vocational opportunities or services, relevant mental health services, and others as applicable
- Determine required level and frequency of services per established program guidelines. Develop individual career plans with customers to establish a roadmap for achievement of educational and vocational objectives.
- Coordinate and monitor services, including comprehensive tracking of customer activities in relation to Career Plan. Conduct on-going follow-up with customers at specified intervals.
- Document all customers’ encounters, complete and submit documentation as appropriate and maintains comprehensive case files.
- Evaluate effectiveness of Career Plan and progress made by customer and provides appropriate update to services.
- Compile and review occupational, educational, and economic information to assist customers in making and carrying out vocational and educational objectives.
- Input data and process information using various state and agency databases and systems on a daily basis.
- Participate in training opportunities to enhance job related skills such as career development, counseling and program specific knowledge.
- Exercise professional judgment, discretion, confidentiality and sensitivity in all communications.
- Participate in agency’s quality improvement initiatives by continually focusing on improving customer service to the targeted youth population.
- Develop and maintain in-depth knowledge of State and Federal workforce development performance measures as well as State Guidance, Memorandums and Consultation Papers as appropriate.
- Communicate with coworkers, management, staff, clients, and the general public in a courteous and professional manner.
- Conform with and abide by all regulations, policies, work procedures, and instructions.
- Respond promptly when returning telephone calls and replying to correspondence, emails, and faxes.
- May be assigned other responsibilities on a temporary or ongoing basis as necessary for the delivery of quality service within the CareerSource Broward Center.
- A Bachelor’s degree in psychology, business administration, social science, or a related field plus a minimum of three years relevant work experience involving case management is required, to include one year of counseling, job development, coaching and/or placement experience.
- One year experience working with at-risk youth is required.
- Employment contingent upon criminal background screen and drug test.
We are an EOE.