WIOA Supervisor – Oakland Park
Oakland Park, FL
Salary Negotiable with Experience
Work is performed onsite at a physical location of CSBD.
Benefits offered after probationary period.
100% employer paid for employee only medical, dental, and vision. In addition to offering a 401K deferred compensation plan with employer match, tuition reimbursement, two (2) paid personal days, eleven (11) paid holidays, and accrual of paid leave time, the employer also pays for life insurance, short term disability and long-term disability.
General Purpose of the Position:
The Workforce Innovation and Opportunity Act (WIOA) Program Supervisor oversees center staff in the programs and is responsible for the day-to-day activities of the program staff including but not limited to, implementation and coordination of the Workforce Innovation and Opportunity Act.
Essential Responsibilities and Duties:
- Monitors program’s effectiveness and ensures that customers receive appropriate services.
- Oversee the collection and analysis of all types of customer satisfaction information.
- Review and monitor a minimum of 10% of customer case files for eligibility documentation where appropriate, and accuracy of paperwork and provision of timely and appropriate services.
- Ensure proper coordination of specified program referrals to training opportunities such as ITAs, OJT and Employed Worker Training.
- Monitor the quality of Career Plans to ensure customers are being referred to appropriate activities.
- Attends training opportunities that will enhance job related skills such as management and program specific knowledge.
- Assist Center Manager in ensuring that there is continuous coverage of the program at the center during established operational hours, assigning and maintaining work schedules for program staff to ensure the availability of staff sufficient to meet the needs of the Center’s customers.
- Ensure that staff provides comprehensive case management of assigned cases and that services are provided to meet the customers’ needs, alleviate barriers and the development of the customer’s potential. Ensure that all services are delivered in accordance with federal and state mandates and organization policies and procedures.
- Monitor and recommend process improvements to achieve performance goals on an ongoing basis, providing regular reports to management on progress towards performance goals.
- Implement Quality Assurance/Improvement strategies.
- Assist center Manager in interviewing and hiring staff.
- Supervise assigned program staff.
- Assist Center Manager in identifying goals for individual employees and in completing evaluation of employee performance.
- Exercise professional judgment, discretion, confidentiality, and sensitivity in all communications.
- Develop rapport with staff and customers to promote a positive work environment and atmosphere to Center visitors.
- Provide guidance on the interpretation of program regulations or benefit requirements to facilitate appropriate referrals to community and program resources, including housing, food, clothing, school programs, vocational opportunities or services, relevant mental health services, and others as applicable.
- Adhere to professional Code of Conduct and the application of the basic principles of respect for the equality, worth and dignity of all people.
- Provide training to state on various aspects of program and programmatic performance as needed.
- Document employee ongoing performance and progress to ensure the constructive feedback is provided timely.
- Maintain and report applicable statistics regarding program and customer services.
- Input data and process information using various state and agency databases and systems on a periodic basis.
- Participate in training opportunities to enhance and broaden job related skills such as managerial, career development, and program specific knowledge.
- Exercise professional judgment, discretion, confidentiality, and sensitivity in all communications.
- Conduct continuous quality improvement activities in support of achieving the organization’s performance goals.
- Identify programmatic issues that arise and recommend options for improvement.
- Develop and maintain in-depth knowledge of State and Federal workforce development performance measures as well as State Guidance, Memorandums and Consultation Papers as appropriate.
- Communicate with coworkers, management, staff, clients, and the public in a courteous and professional manner.
- Conform with and abide by all regulations, policies, work procedures, and instructions.
- Respond promptly when returning telephone calls and replying to correspondence, emails, and faxes.
- May be assigned other responsibilities on a temporary or ongoing basis as necessary for the delivery of quality service within the CareerSource Broward Center.
Requirements:
- A bachelor’s degree in business administration, social science, or a related field plus a minimum of five years relevant work experience involving staff supervision and case management is required.
- Incumbent must be experienced in and demonstrate strong oral and written communication skills.
- Incumbent must have prior experience achieving excellence and demonstrating continuous improvement.
- Must possess good presentation and public speaking skills.
- Strong ability and demonstrated experience in balancing multiple priorities, meeting deadlines, working independently, and achieving assigned tasks are required.
- Must be proficient in all Microsoft Office applications and possess extensive Word and Excel skills, possess the ability to utilize state workforce development databases and possess the ability to utilize the Internet to conduct research and obtain data.
We are an EOE.
