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Inside Sales / Intermodal Customer Agent

Trafford, PA 15085

Posted: 05/16/2023 Industry: Administrative Job Number: TM587831428 Pay Rate: $20 / hour

Job Description

Inside Sales / Intermodal Customer Service Agent
Trafford, PA
$18.00 to $20.00 /hour to start.
Mon to Fri – 9:00 am to 6:00 pm
Full Benefit Package After Probationary Period
Health, Medical, Dental, Life Insurance, Paid Holidays, Paid Time Off, 401K Matching, Short Term Disability, Uniforms, Discounts, and a wellness program.
Description of Essential Job Functions:
  • Promptly and competitively handling customer quotes via phone and email
  • Adhere to company safety policies.
  • Efficiently sort, handle, & process paperwork as needed.
  • Provide quality customer service skills to include answering phone and emails.
  • Typing / Data entry
  • Auditing and invoicing customers
  • Maintaining daily reports in Word, Excel, and Crown (company system)
  • Verify and complete required documentation and reports.
  • Frequent contact with service center personnel; fast-pace and deadline oriented.
  • Prompt, daily attendance at assigned work location.
  • Perform other duties as assigned.
  • Scanning & filing
  • Dispatching drivers as/when needed.
  • Interacting with the drivers to collect daily paperwork.
  • At least 18 years of age.
  • Highly motivated individual with attention to detail.
  • Ability to count and perform basic math, with or without a calculator.
  • Basic written and verbal communication skills (documentation, communication with peers, supervisors, etc.).
  • Ability to follow instructions and complete required training.
  • Ability to work independently and/or as a team member.
  • Must be able to perform the essential functions with or without an accommodation. 
  • Prior office experience in the transportation industry is a plus.
  • Pass a company paid Post Offer Pre-Hire screen (physical essential functions) test.
We are an EOE.

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