100% employer paid for employee only medical, dental, and vision. In addition to offering AFLAC and a 457 deferred compensation plan with employer match, tuition reimbursement, two (2) paid personal days, eleven (11) paid holidays, and accrual of paid leave time, the employer also pays for life insurance, short term disability and long-term disability.
General Purpose of the Position:
Facilitate employment services and activities, including providing comprehensive case management, for the Ticket to Work (TTW) Program customer population. Facilitate services to meet customers’ needs, alleviate barriers, and support the development of customers’ potential. Ensure that all services are delivered in accordance with federal and state mandates and organization policies and procedures. The position requires in-person interactions with customers. Work is performed onsite at a physical location of CSBD.
Essential Responsibilities and Duties:
Coordinate employment services and activities, including conducting case management, with customers in the CareerSource Broward’s Ticket to Work Program.
Provide appropriate job referrals and coordinate activities with Employment Relations and Placement Specialist staff, as needed, to ensure development of employment opportunities and placement of customers.
Develop rapport with customers and conduct assessments to help identify their needs and assist in targeting appropriate services for their individual circumstances, specifically in the areas of medical, transportation, training and education, employment, substance abuse, mental health, domestic violence and other environmental issues, in order to coordinate and/or make appropriate referrals for such services.
Interpret program regulations or benefit requirements and facilitate customer access to community and program resources, including housing, food, clothing, school programs, vocational opportunities or services, relevant mental health services, and Social Security benefits, and make referrals to other programs, including Veterans, Job Corps, etc., as needed.
Adhere to the professional Code of Conduct and the application of the basic principles of respect for the equality, worth, and dignity of all people.
Counsel customers individually, or in group sessions, to assist in identifying ways to understand life adjustments and to make changes. Assign reasonable tasks to be accomplished by customers.
Provide guidance to customers to assist them in understanding and overcoming personal and social problems and assist with the development of goals to address areas of need.
Determine the required level and frequency of services per established program guidelines for customers.
Develop Individual Work Plans with customers to establish a roadmap for the achievement of educational and vocational objectives.
Coordinate and monitor services, including comprehensive tracking of customer activities in relation to their Individual Work Plan (IWP). Conduct regular follow-up interviews with customers.
Document all customer encounters through the use of comprehensive case notes, complete and submit documentation as appropriate in Employ Florida and DMS, and maintain thorough case files.
Identify and utilize all allowable activities and strategies to promote the success of the customer.
Evaluate the effectiveness of the customer’s IWP and progress and provide appropriate updates to services being provided.
Compile and review occupational, educational, and economic information to assist customers in making and carrying out vocational and educational objectives when appropriate.
Monitor, track and evaluate performance data and related standards.
Recommend strategies to improve and enhance performance, including job placements and TTW revenue generated.
Analyze existing TTW procedures and process systems and make continuous improvement recommendations so CareerSource Broward (CSBD) can meet or exceed program outcomes.
Collect data for the preparation of QA reports; analyze, trend, develop and implement corrective action strategies.
Gather and track feedback from direct reports regarding issues raised by customers, businesses and/or community organizations regarding services offered or provided by CareerSource Broward and report the information to the Center Manager and Quality Assurance Department.
Input data and process information using various state and agency databases and systems on a daily basis.
Participate in training opportunities to enhance job-related skills, such as career development, counseling and program-specific knowledge.
Exercise professional judgment, discretion, confidentiality, and sensitivity in all communications.
Develop and maintain in-depth knowledge of related State and Federal workforce development performance measures.
Communicate with coworkers, management, staff, clients, and the general public in a courteous and professional manner.
Conform with and abide by all regulations, policies, work procedures, and instructions.
Respond promptly when returning telephone calls and replying to correspondence, emails, and faxes.
May be assigned other responsibilities on a temporary or ongoing basis, as necessary, for the delivery of quality service within the organization.
Education, Experience and Knowledge Required:
A Bachelor’s degree in business administration, public administration, psychology, social services, social science or a related field, plus a minimum of three (3) years of relevant work experience with programs involving case management and coordinating employment and social services, preferably to individuals with disabilities or hard-to-serve populations.
A Master’s degree is preferred.
Incumbent must be experienced in and demonstrate strong oral and written communication skills, including good presentation and public speaking skills. Incumbent must have a strong work ethic and innate sense of urgency with the ability and demonstrated experience in balancing multiple priorities, meeting deadlines, working independently and completing assigned tasks.
Incumbent must be proficient in all Microsoft Office applications, including advanced Word and Excel skills, and possess the ability to utilize state workforce development databases and the Internet to conduct research and obtain data.
ADA Requirements:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
No specific vision abilities are required by this job.
Reasonable accommodation may be used to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is generally required to sit; and regularly required to use hands to finger, write, type; and talk or hear.
The employee occasionally is required to stand and/or walk, or lift and/or move up to 10 pounds.
The work environment characteristics are representative of those an employee encounters in an office environment and traveling to attend offsite meetings and conferences.
We are an EOE.
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Meet Your Recruiter
Courtney Santiago Regional Human Resource Generalist / Recruiter, South Florida
Ready to take the next step in your career? Explore the exciting job opportunities around Fort Lauderdale, Florida! Known for its stunning beaches, vibrant arts scene, and year-round sunshine, Fort Lauderdale offers a unique blend of work and play. Whether you're drawn to the world-class shopping on Las Olas Boulevard, the cultural offerings at the NSU Art Museum, or the thrilling games of the Miami Dolphins at Hard Rock Stadium, this area has something for everyone. Don't miss your chance to be part of this dynamic community - check out our job listings today and kickstart your career in Fort Lauderdale!
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