Center Manager – Oakland Park
Oakland Park, FL
Salary Negotiable with Experience
Benefits offered after probationary period.
100% employer paid for employee only medical, dental, and vision. In addition to offering a 401K deferred compensation plan with employer match, tuition reimbursement, two (2) paid personal days, eleven (11) paid holidays, and accrual of paid leave time, the employer also pays for life insurance, short term disability and long-term disability.
General Purpose of the Position:
Provide leadership and administrative oversight and management of assigned CareerSource Broward (CSBD) Center and is responsible for the day-to-day operation of the center, including but not limited to, implementation and coordination of all program services. Direct, coordinate, monitor, and guide assigned staff in all aspects of workforce development operations, to ensure that they are meeting or exceeding performance requirements to help people to get jobs and attain self-sufficiency. Position requires in-person interactions with customers. Work is performed onsite at a physical location of CSBD.
Essential Responsibilities and Duties:
- Review and analyze the Center’s performance against established standards. Prepare gap analyses with staff and recommend strategies to improve and enhance performance.
- Analyze systems and make continuous improvement recommendations so Center can meet or exceed goals.
- Prepare a variety of weekly, monthly, annual, and biannual reports as needed to report progress towards goals.
- Ensure that staff are performing the necessary tasks to achieve performance targets; all required workforce development services are provided in accordance with Federal and State regulations as well as agency directives.
- Monitor center schedules to ensure an ongoing schedule of appropriate activities such as job fairs and workshops for jobseekers and employers.
- Coordinate activities with other support services agencies in the county.
- Oversee the review and analysis of responses to monitoring audits and evaluations conducted by a variety of other parties in the CSBD Center.
- Develop and recommend corrective action plans for CSBD activities as appropriate.
- Ensure that there is continuous coverage of the center during established operational hours, including extended hours and that all services are delivered in accordance with CSBD policies and procedures.
- Ensure the proper training of current and new staff at the center, including required train-the-trainer sessions, Tier 1 certification of staff, as well as other training opportunities to enhance staff development.
- Frequently monitor customer case files for eligibility documentation, accuracy of paperwork and provision of timely and appropriate services to clients.
- Analyze data generated by the State databases and other systems, take the information learned and adjust processes and strategic plans accordingly and repeat the cycle in provable ways.
- Ensure proper coordination of referrals to training opportunities such as ITAs, OJT, and Customized Training, including timely requests for funding for these activities.
- Monitor, develop, and implement Quality Assurance/Improvement strategies in collaboration with designated staff and Quality Assurance Department.
- Assure continuous improvement.
- Supervise, evaluate, develop goals with, and oversee the activities of direct reports and other personnel involved in delivering services in the CSBD Center.
- Submit appropriate documentation of staff hours worked and time-off on a timely basis to the appropriate departments. Ensure that PEO invoices related to assigned center reviewed, analyzed, and verified on a timely basis.
- Collaborate with Communications & Business Relations Department on all marketing and outreach activities.
- Ensure that all documents produced for the public display are in compliance with established agency protocols.
- Conduct an annual survey of the inventory of center equipment and materials.
- Ensure security and accountability of center equipment and supplies.
- Oversee and approve all Center purchases in accordance with agency guidelines, policies and procedures.
- Work closely with the Sr. Manager: Career Center Services, Sr. Vice President of Operations and Sr. Vice President of Finance and other management personnel to track Center expenditures, budgets, variances and implement corrective action plans as needed.
- Monitor and ensure that Resource Area is properly equipped and adequately staff.
- Make recommendations to organizational leadership regarding resource needs as appropriate.
- Communicate with coworkers, management, staff, clients, and the general public in a courteous and professional manner. Demonstrate appropriate professional judgment in all communications.
- Respond to requests for information from a wide variety of individuals, groups, organizations, and governmental entities. Answer questions and resolve problems as appropriate.
- Keep current with all federal and state policies and regulations regarding a variety of Career Source Broward administered programs such as Workforce Innovation and Opportunity Act (WIOA), Wagner-Peyser (WP), Welfare Transition Programs (WTP), Supplemental Nutrition Assistance Program Education & Training (SNAP E & T), etc.
- Participate in the agency’s hiring process by serving on screening and interview panels as needed.
- Participate in agency’s quality improvement initiatives by continually focusing on strategic planning and improving customer service. Conform with and abide by all regulations, policies, work procedures, and instructions.
- Represent the center and CSBD at community meetings and ensure current information on community services is available at the center. Attend a wide variety of agency internal meetings. Respond promptly when returning telephone calls and replying to correspondence, emails, and faxes. Perform other duties as assigned.
Supervisory Controls and Guidelines:
- The incumbent reports directly to the Senior Manager Career Center Services.
- The incumbent’s primary duty of performing office or non-manual work is directly related to management or general business operations of one of CSBD Centers.
- Incumbent must exercise discretion and independent judgment with respect to matters of significance.
- Work is performed independently within broad general guidelines defined in local policies and in State and Federal guidelines. Guidelines used include federal, state, and local guidelines and communiqués relating to the Workforce Innovation and Opportunity Act (WIOA), Welfare Transition Program (WTP), Wagner-Peyser, Supplemental Nutrition Assistance Program (SNAP), special grants, and other related program requirements.
- This position description in no way states or implies that these are the only job duties to be performed by the employee(s) incumbent in this position.
- Employee(s) will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments.
Education, Experience and Knowledge Required:
- A bachelor’s degree in business administration, social sciences, or related field is required.
- Five years of management experience in a social services environment is required. Four years of job counseling, social work, or relevant experience developing and coordinating systems and processing for effective operations are necessary.
- Experience with grant funded programs and cost allocation is a plus.
- Incumbent must be experienced in and demonstrate strong oral and written communication skills since the position requires significant report writing and public speaking responsibilities.
- Must be: knowledgeable in all Microsoft Office applications and proficient in Word and Excel; possess the ability to utilize state workforce development databases and possess the ability to utilize the Internet to conduct research and obtain data.
- Individual must have access to own transportation to travel to attend meetings.
- Requires in-depth knowledge of WIOA regulations and laws as well as effective case management procedures and familiarity with local economic conditions, social service agencies and geography.
- The ability to analyze data, problem solve and understand complex situations are essential.
- The ability to communicate effectively orally and in writing is required.
- The ability to establish and maintain effective working relationships with other employees at all levels and the general public is also required.
- Good presentation and public speaking skill are needed.
ADA Requirements:
- A review of this position has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties.
- All duties and responsibilities are essential job functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities.
- To perform this job successfully, the incumbent(s) will possess the skills, aptitudes, and abilities to perform each duty proficiently.
- Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others.
- The requirements listed in this document are the minimum levels of knowledge, skills, or abilities.
- The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
- While performing the duties of this job, the employee is regularly required to sit; use hands to write and type; and talk or listen.
- The employee is periodically required to stand and walk.
- The employee may occasionally lift and / or move up to 10 pounds.
We are an EOE.
