Center Manager
Oakland Park
Salary Negotiable
Benefits offered after probationary period
Medical – Dental – Vision – Paid Holidays – 401k w/ Match
General Purpose of the Position:
Provide leadership and administrative oversight and management of assigned CareerSource Broward (CSBD) Center and is responsible for the day-to-day operation of the center, including but not limited to, implementation and coordination of all program services. Direct, coordinate, monitor, and guide assigned staff in all aspects of workforce development operations, to ensure that they are meeting or exceeding performance requirements to help people to get jobs and attain self-sufficiency.
Essential Responsibilities and Duties:
- Review and analyze the Center’s performance against established standards. Prepare gap analyses with staff and recommend strategies to improve and enhance performance. Analyze systems and make continuous improvement recommendations so Center can meet or exceed goals. Prepare a variety of weekly, monthly, annual, and biannual reports as needed to report progress towards goals.
- Ensure that staff are performing the necessary tasks to achieve performance targets; all required workforce development services are provided in accordance with Federal and State regulations as well as agency directives.
- Monitor center schedules to ensure an ongoing schedule of appropriate activities such as job fairs and workshops for jobseekers and employers. Coordinate activities with other support services agencies in the county.
- Oversee the review and analysis of responses to monitoring audits and evaluations conducted by a variety of other parties in the CSBD Center. Develop and recommend corrective action plans for CSBD activities as appropriate.
- Ensure that there is continuous coverage of the center during established operational hours, including extended hours and that all services are delivered in accordance with CSBD policies and procedures.
- Ensure the proper training of current and new staff at the center, including required train-the-trainer sessions, Tier 1 certification of staff, as well as other training opportunities to enhance staff development.
- Frequently monitor customer case files for eligibility documentation, accuracy of paperwork and provision of timely and appropriate services to clients. Analyze data generated by the State databases and other systems, take the information learned and adjust processes and strategic plans accordingly and repeat the cycle in provable ways.
- Ensure proper coordination of referrals to training opportunities such as ITAs, OJT, and Customized Training, including timely requests for funding for these activities.
- Monitor, develop, and implement Quality Assurance/Improvement strategies in collaboration with designated staff and Quality Assurance Department. Assure continuous improvement.
- Supervise, evaluate, develop goals with, and oversee the activities of direct reports and other personnel involved in delivering services in the CSBD Center.
- Submit appropriate documentation of staff hours worked and time-off on a timely basis to the appropriate departments. Ensure that PEO invoices related to assigned center reviewed, analyzed, and verified on a timely basis.
- Collaborate with Communications & Business Relations Department on all marketing and outreach activities. Ensure that all documents produced for the public display are in compliance with established agency protocols.
- Conduct an annual survey of the inventory of center equipment and materials. Ensure security and accountability of center equipment and supplies.
- Oversee and approve all Center purchases in accordance with agency guidelines, policies and procedures.
- Work closely with the Sr. Manager: Career Center Services, Sr. Vice President of Operations and Sr. Vice President of Finance and other management personnel to track Center expenditures, budgets, variances and implement corrective action plans as needed.
- Monitor and ensure that Resource Area is properly equipped and adequately staff. Make recommendations to organizational leadership regarding resource needs as appropriate.
- Communicate with coworkers, management, staff, clients, and the general public in a courteous and professional manner. Demonstrate appropriate professional judgment in all communications.
- Respond to requests for information from a wide variety of individuals, groups, organizations, and governmental entities. Answer questions and resolve problems as appropriate.
- Keep current with all federal and state policies and regulations regarding a variety of Career Source Broward administered programs such as Workforce Innovation and Opportunity Act (WIOA), Wagner-Peyser (WP), Welfare Transition Programs (WTP), Supplemental Nutrition Assistance Program Education & Training (SNAP E & T), etc.
- Participate in the agency’s hiring process by serving on screening and interview panels as needed.
- Participate in agency’s quality improvement initiatives by continually focusing on strategic planning and improving customer service. Conform with and abide by all regulations, policies, work procedures, and instructions.
- Represent the center and CSBD at community meetings and ensure current information on community services is available at the center. Attend a wide variety of agency internal meetings. Respond promptly when returning telephone calls and replying to correspondence, emails, and faxes. Perform other duties as assigned.
- The incumbent reports directly to the Senior Manager Career Center Services. The incumbent’s primary duty of performing office or non-manual work is directly related to management or general business operations of one of CSBD Centers. Incumbent must exercise discretion and independent judgment with respect to matters of significance. Work is performed independently within broad general guidelines defined in local policies and in State and Federal guidelines. Guidelines used include federal, state, and local guidelines and communiqués relating to the Workforce Innovation and Opportunity Act (WIOA), Welfare Transition Program (WTP), Wagner-Peyser, Supplemental Nutrition Assistance Program (SNAP), special grants, and other related program requirements.
- This position description in no way states or implies that these are the only job duties to be performed by the employee(s) incumbent in this position. Employee(s) will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments.
Requirements:
- A bachelor’s degree in business administration, social sciences, or related field is preferable. Four years of job counseling, social work, or relevant experience developing and coordinating systems and processing for effective operations are necessary. A relevant combination of experience and specialized training may be substituted for the bachelor’s degree. Five years of management experience in a social services environment is required. Experience with grant funded programs and cost allocation is a plus.
- Incumbent must be experienced in and demonstrate strong oral and written communication skills since the position requires significant report writing and public speaking responsibilities. Must be: knowledgeable in all Microsoft Office applications and proficient in Word and Excel; possess the ability to utilize state workforce development databases and possess the ability to utilize the Internet to conduct research and obtain data. Individual must have access to own transportation to travel to attend meetings.
- Requires in-depth knowledge of WIOA regulations and laws as well as effective case management procedures and familiarity with local economic conditions, social service agencies and geography. The ability to analyze data, problem solve and understand complex situations are essential. The ability to communicate effectively orally and in writing is required. The ability to establish and maintain effective working relationships with other employees at all levels and the general public is also required. Good presentation and public speaking skill are needed.
We are an EOE.
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