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Case Manager (Success Coach) - SNAP Program

Hollywood, FL 33024

Posted: 01/20/2023 Industry: Administrative Job Number: TM20497781214 Pay Rate: 20.24

Job Description

SNAP Success Coach Level I
Hollywood, FL
$42,100/year to start
Benefits offered after probationary period
Medical – Dental – Vision – Paid Holidays – 401k w/ Match
General Purpose of the Position:
Provide comprehensive case management and guidance to individuals on assigned caseload and serve as career guide and coach for the Supplemental Nutrition Assistance Program targeted population. Facilitate services to meet the customers’ needs, alleviate barriers and the development of the customer’s potential. Ensure that all services are delivered in accordance with federal and state mandates and organization policies and procedures. 
Essential Responsibilities and Duties:
  • Develop rapport with customers and conduct assessments to help identify their needs and assist in targeting appropriate activities for their individual circumstances. 
  • Ensures proper coordination of specified program referrals to community service opportunities. 
  • Assess specific customer needs in the areas of transportation, employment, substance use, mental health, domestic violence and other environmental issues, in order make appropriate referrals for services.
  • Interpret program regulations or benefit requirements and facilitate customer access to community and program resources, including housing, food, clothing, school programs, vocational opportunities or services, relevant mental health services, and others as applicable.
  • Adhere to professional Code of Conduct and the application of the basic principles of respect for the equality, worth and dignity of all people.
  • Provide guidance to customers to assist them in understanding and overcoming personal and social problems and decision making for developing goals and areas of need.
  • Determine required level and frequency of services per established program guidelines. Develop assessments with customers to establish a roadmap for achievement of their objectives. 
  • Coordinate and monitor services, including comprehensive tracking of customer activities in relation to assessments. Conduct regular follow-up interviews with customers.
  • Document all customers’ encounters, complete and submit documentation as appropriate and maintain comprehensive case files.
  • Identify and utilize all allowable activities and strategies to promote the success of the customer.
  • Evaluate progress made by customer and provide appropriate update to services being provided. Make referrals to other programs including Veterans, and others as needed.
  • Coach customers in strategies and activities to secure and maintain meaningful employment.
  • Compile and review occupational, educational, and economic information to assist customers in making and carrying out vocational and educational objectives when appropriate.
  • Maintain and report applicable statistics regarding program and customer services.
  • Coordinate activities with Employment Relations staff as appropriate to ensure development of employment opportunities and placement of customers.
  • Input data and process information using various state and agency databases and systems on a daily basis.
  • Participate in training opportunities to enhance job related skills such as career development, counseling and program specific knowledge.
  • Exercise professional judgment, discretion, confidentiality, and sensitivity in all communications.
  • Conduct continuous quality improvement activities in support of achieving the organization’s performance goals.    
  • Identify programmatic issues that arise and recommend options for improvement.
  • Develop and maintain in-depth knowledge of State and Federal workforce development performance measures.  
  • Communicate with coworkers, management, staff, clients, and the general public in a courteous and professional manner.
  • Conform with and abide by all regulations, policies, work procedures, and instructions.
  • Respond promptly when returning telephone calls and replying to correspondence, emails, and faxes.
  • May be assigned other responsibilities on a temporary or ongoing basis as necessary for the delivery of quality service within the CareerSource Broward Center.
  • A Bachelor’s degree in psychology, social science, business administration, or a related field plus a minimum of three years relevant work experience involving case management is required. 
  • Incumbent must be experienced in and demonstrate strong oral and written communication skills. 
  • Incumbent must have prior experience achieving excellence and demonstrating continuous improvement.  
  • Must possess good presentation and public speaking skills.
  • Strong ability and demonstrated experience in balancing multiple priorities, meeting deadlines, working independently and achieving assigned tasks are required. 
  • Must be proficient in all Microsoft Office applications and possess extensive Word and Excel skills, possess the ability to utilize state workforce development databases and possess the ability to utilize the Internet to conduct research and obtain data.
We are an EOE.

Meet Your Recruiter

Diane Weber
Regional Human Resource Generalist, South Florida

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