Position offers full benefits including: 100% employer paid for employee only medical, dental, and vision. In addition to offering  a 401K deferred compensation plan with employer match, tuition reimbursement, two (2) paid personal days, eleven (11) paid holidays, and accrual of paid leave time, the employer also pays for life insurance, short term disability and long term disability.

• Develop rapport with customers and conduct assessments to help identify their needs and assist in targeting appropriate activities for their individual circumstances. 
• Ensures proper coordination of specified program referrals to community service opportunities. 
• Assess specific customer needs in the areas of transportation, employment, substance use, mental health, domestic violence and other environmental issues, in order make appropriate referrals for services.
• Interpret program regulations or benefit requirements and facilitate customer access to community and program resources, including housing, food, clothing, school programs, vocational opportunities or services, relevant mental health services, and others as applicable.
• Adhere to professional Code of Conduct and the application of the basic principles of respect for the equality, worth and dignity of all people.
• Provide guidance to customers to assist them in understanding and overcoming personal and social problems and decision making for developing goals and areas of need.
• Determine required level and frequency of services per established program guidelines. Develop assessments with customers to establish a roadmap for achievement of their objectives. 
• Coordinate and monitor services, including comprehensive tracking of customer activities in relation to assessments. Conduct regular follow-up interviews with customers.
• Document all customers’ encounters, complete and submit documentation as appropriate and maintain comprehensive case files.
• Identify and utilize all allowable activities and strategies to promote the success of the customer.
• Evaluate progress made by customer and provide appropriate update to services being provided. Make referrals to other programs including Veterans, and others as needed.
• Coach customers in strategies and activities to secure and maintain meaningful employment.
• Compile and review occupational, educational, and economic information to assist customers in making and carrying out vocational and educational objectives when appropriate.
• Maintain and report applicable statistics regarding program and customer services.
• Coordinate activities with Employment Relations staff as appropriate to ensure development of employment opportunities and placement of customers.
• Input data and process information using various state and agency databases and systems on a daily basis.
• Participate in training opportunities to enhance job related skills such as career development, counseling and program specific knowledge.
• Exercise professional judgment, discretion, confidentiality, and sensitivity in all communications.
• Conduct continuous quality improvement activities in support of achieving the organization’s performance goals.    
• Identify programmatic issues that arise and recommend options for improvement.
• May be assigned other responsibilities on a temporary or ongoing basis as necessary for the delivery of quality service within the CareerSource Broward Center.

• A Bachelor’s degree in psychology, social science, business administration, or a related field plus a minimum of three years relevant work experience involving case management is required. 
• Incumbent must be experienced in and demonstrate strong oral and written communication skills. 
• Incumbent must have prior experience achieving excellence and demonstrating continuous improvement.