• Assist the Center Manager with the day-to-day operations and oversight of the CareerSource Broward Center.
• Coordinate all of the Centers HR related activities including submitting recommendations for hire/termination, assisting with staff evaluations and counseling/disciplinary action.
• Serve as Center’s primary contact for the coordination, implementation, and resolution of all facilities related issues for the Center.
• Review and ensure the submission of appropriate documentation of staff hours is accurately and timely provided for payroll processing.  
• Assist in ensuring that the staffing agency’s invoices are reviewed, analyzed, and verified on a timely basis. 
• Review and ensure that customer concerns and complaints at the Center are handled in a timely and satisfactory manner.
• Review and analyze assigned funding stream performance against established standards. 
• Prepare gap analyses with staff and recommend strategies to improve and enhance performance.
• Analyze systems and make continuous improvement recommendations to Center Manager.
• Prepare a variety of weekly, monthly, annual, and bi-annual reports as needed to report progress towards goals.
• Coordinate, monitor, and guide assigned staff to ensure that they are meeting or exceeding performance requirements to help people to get jobs and attain self-sufficiency.  
• Assist in the coordination of staff schedules to ensure continuous coverage of the center during established operational hours, including extended hours and that all services are delivered in accordance with CareerSource Broward policies and procedures.
• Monitor customer case files for various programs files for appropriate documentation, accuracy of paperwork and provision of timely and appropriate services to clients. 
• Work closely with Program Managers and Center Manager to ensure that all operations and programmatic issues are addressed.
• Develop and demonstrate expertise in assigned subjects such as Workforce Innovation and Opportunity Act (WIOA), Wagner-Peyser, Supplemental Nutrition Assistance Program, Welfare Transition, Veteran’s Programs, etc.  
• Stay abreast of changes in assigned subject matter and all federal and state policies and regulations regarding a variety of CareerSource Broward administered programs, and provide assistance to Center staff as needed.
• Coordinate center activities with other support services agencies in the county.
• Research programmatic issues as necessary. Analyze data generated by the Employ Florida, OSST and other systems utilized at CSBD.
• Attend meetings representing CareerSource Broward to outside organizations, agencies, and the media.  
• Ensure proper coordination of referrals to training opportunities such as ITAs, OJTs, and Customized Training, including timely requests for funding for these activities.
• Supervise, evaluate, develop goals with, and oversee the activities of direct reports and other personnel involved in delivering services in the CareerSource Broward Center.
• Conduct an annual survey of the inventory of center equipment and materials. Ensure security and accountability of center equipment and supplies.
• Communicate with coworkers, management, staff, clients, and the general public in a courteous and professional manner. Demonstrate appropriate professional judgment in all communications.
• Respond promptly to telephone, correspondence, emails, faxes, and requests for information from a wide variety of individuals, groups, organizations, and governmental entities. 
• Participate in agency’s quality improvement initiatives by continually focusing on strategic planning and improving customer service. 
• Conform with and abide by all regulations, policies, work procedures, and instructions.
• Represent the center and CareerSource Broward at community meetings and ensure current information on community services is available at the center. Attend a wide variety of agency internal meetings.
• Perform other duties as assigned.

• The incumbent reports directly to the Center Manager.  
• The incumbent’s primary duty of performing office or non-manual work is directly related to management or general business operations of one of CareerSource Broward’s career centers. 
• Incumbent must exercise discretion and independent judgment with respect to matters of significance.  Work is performed independently within broad general guidelines defined in local policies and in State and Federal guidelines.  
• Guidelines used include federal, state, and local guidelines and communiqués relating to the Workforce Innovation and Opportunity Act (WIOA), Welfare Transition Program, Wagner-Peyser, Veterans Program, Supplemental Nutrition Assistance Program, special grants, and other related program requirements.  
• This position description in no way states or implies that these are the only job duties to be performed by the employee(s) incumbent in this position. 
• Employee(s) will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments.

• A Bachelor's degree in business administration, social sciences, or related field is required.   
• Three (3) years of workforce development, job counseling, social work, or relevant experience developing, coordinating and processing systems are necessary.  
• Three years of Management experience in a social services environment is required. Experience with grant funded programs and cost allocation is a plus.
• Incumbent must be experienced in and demonstrate strong oral and written communication skills since the position requires significant report writing and public speaking responsibilities. 
• Must be: knowledgeable in all Microsoft Office applications and proficient in Word and Excel; possess the ability to utilize state workforce development databases and possess the ability to utilize the Internet to conduct research and obtain data. 
• Individual must have access to own transportation to travel to attend meetings.
• Requires in-depth knowledge of WIOA regulations and laws as well as effective case management procedures and familiarity with local economic conditions, social service agencies, and geography.  
• The ability to analyze data, problem solve and understand complex situations are essential. 
• The ability to communicate effectively orally and in writing is required. 
• The ability to establish and maintain effective working relationships with other employees at all levels and the general public is also required. Good presentation and public speaking skills are needed.  

ADA Requirements:

• A review of this position has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties. 
• All duties and responsibilities are essential job functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. 
• To perform this job successfully, the incumbent(s) will possess the skills, aptitudes, and abilities to perform each duty proficiently. 
• Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. 
• The requirements listed in this document are the minimum levels of knowledge, skills, or abilities.  
• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  
• While performing the duties of this job, the employee is regularly required to sit; use hands to write and type; and talk or listen.  
• The employee is periodically required to stand and walk.  The employee may occasionally lift and / or move up to 10 pounds.  
• The work environment characteristics are representative of those an employee encounters in an office environment and regularly traveling to attend offsite meetings and conferences.