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Business Service Consultant I - Oakland Park

Oakland Park, FL 33311

Posted: 04/19/2024 Industry: Administrative Job Number: TM43021229

Job Description

Business Services Consultant I
Oakland Park, FL
Salary Negotiable with Experience
Work is performed onsite at a physical location of CSBD. 
Benefits offered after probationary period.
100% employer paid for employee only medical, dental, and vision. In addition to offering a 401K deferred compensation plan with employer match, tuition reimbursement, two (2) paid personal days, eleven (11) paid holidays, and accrual of paid leave time, the employer also pays for life insurance, short term disability and long-term disability.
General Purpose of the Position:
The Business Services Representative I will serve as the point of contact between the centers and the business community, to help fill employment and placement opportunities for employers and job seekers. The incumbent will also provide and/or broker labor market services to employers that include, but go beyond, job matching.  Position requires in-person interactions with customers. Work is performed onsite at a physical location of CSBD.
Essential Responsibilities and Duties:
  • Establishes, builds, and maintains working relationships with prospective and existing businesses/organizations identifying their needs and promoting Center services and programs.
  • Provides administrative support to the business services team with processing work-based training grant programs, including OJT, Paid Internships, and IWT.
  • Works with the success coach to identify work-based training opportunities for program participants and match them to available training sites.
  • Obtains job orders and collaborates with internal staff to assist in making placements and filling job orders.
  • Facilitates and participates in recruitment and hiring events.
  • Continually updates all records and client progress in the customer relationship management system according to established policies and procedures.
  • Facilitate follow-up meetings with targeted companies to provide a full overview of the services available and to determine whether commitments can be obtained from the company to utilize any or all the services available to them.
  • Participates in promotional activities such as job fairs and business expos to promote center services.
  • Incumbent is required to travel locally and must furnish own transportation.
  • Keep abreast of all federal and state policies and regulations regarding relevant workforce development legislation and programs.
  • Communicate with coworkers, management, staff, clients, and the general public in a courteous and professional manner.
  • Conform with and abide by all regulations, policies, work procedures, and instructions.
  • Respond promptly when returning telephone calls and replying to correspondence, emails, and faxes.
  • Perform other duties as assigned.
Supervisory Controls and Guidelines:
  • The incumbent reports directly to the Business Services Supervisor.  
  • The incumbent’s primary duty of performing office or non-manual work is directly related to management or general business operations of CSBD or CSBD’s customers/providers.  
  • Incumbent must exercise discretion and independent judgment with respect to matters of significance.  
  • Work is performed independently within broad general guidelines such as federal, state, and local workforce development guidelines and regulations as well as CSBD policies and procedures.
  • Guidelines used include state, federal regulations, policies, and procedures, labor laws, technical assistance guides, and research.  
  • Current legislation includes or is related to: the Workforce Innovation and Opportunity Act, Welfare Transition Program, NAFTA, TAA, Wagner Peyser, other workforce development programs, as well as federal, state, and local business and tax incentives.
  • This position description in no way states or implies that these are the only job duties to be performed by the employee(s) incumbent in this position.  
  • Employee(s) will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments.
  • A bachelor’s degree in business administration or related field plus one (1) year of experience in business-to-business sales and developing and nurturing business relationships is required.  
  • The ability to analyze data, draw valid conclusions, problem solve and understand complex situation is required.  
  • The ability to deal effectively with board members, public/private employers, providers, and staff is required.  
  • The ability to effectively apply customer service techniques, outstanding public speaking techniques and creative written communication is required.  
  • A demonstrated ability to effectively multi-task is also necessary.  
  • Familiarity with the principles and methods for showing and selling products or services that includes marketing strategy and tactics, product demonstration, and techniques is necessary.   
  • Incumbent must be experienced in and demonstrate strong oral and written communication skills since the position requires significant report writing and public speaking responsibilities. 
  • Must be proficient in all Microsoft Office applications and possess extensive Word and Excel skills, possess the ability to utilize the state workforce development databases and possess the ability to utilize the Internet to conduct research and obtain data. 
  • Experience with Salesforce Customer Relationship Management is preferred.
  • Individual must possess a valid Florida driver’s license and have reliable transportation.
  • A review of this position has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties.  
  • All duties and responsibilities are essential job functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities.  
  • To perform this job successfully, the incumbent(s) will possess the skills, aptitudes, and 
  • abilities to perform each duty proficiently.  
  • Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others.  
  • The requirements listed in this document are the minimum levels of knowledge, skills, or abilities.   
ADA Requirements:
  • The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  
  • While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; and talk or hear.  The employee frequently is required to reach with hands and arms.  
  • The employee is occasionally required to stand; walk; or balance; and stoop, kneel, or crouch.  
  • The employee may occasionally lift and / or move up to 10 pounds.  
  • The work environment characteristics are representative of those an employee encounters in an office environment and traveling to attend offsite meetings and conferences.  
We are an EOE.

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